The Human Rights Code says that the HRTO’s decisions are final and binding on the parties. However, the HRTO may agree to reconsider a final decision if:
a party has new facts that were not available at the time of the hearing which could change the result of the HRTO’s decision
a party did not receive notice of the hearing and was unable to participate, through no fault of the party
the decision conflicts with the HRTO’s procedure or case law and involves a matter of general or public importance.